International (outside Australia) customers may pay applicable sales tax, duty and customs charges.
Your local government determines duty and customs charges, which varies by country. Duties, taxes and/or customs fees will be an additional amount that will be collected upon delivery of your order depending on country. not all countries and suburbs collect additional charges.
Unfortunately, we are unable to provide you with the exact amount you will be charged.If your order says no additional tax and duty charges then you will not pay anything, however if it says there may be additional tax ,duty and customs charges you are responsible for the payment once order reaches your country. Your order confirmation details show only the charges we are collecting. Contact your local government for specific details. While placing order and choosing shipping method you prefer it states that 'additional custom charges and duty fees' my be required. Once you place your order we are no longer responsible for any charges your country requires to clear your order.
How long does it take for my order to ship out from your distribution center?
Once we receive an order, we expect it to ship out 1-8 business days later barring any unforeseen issues.
How long does shipping take?
Depending on shipping method you choose, we have provided a rough estimate of how long your order needs once it has been sent out. (please note this is after 1-8 business days of preparing your order) Delivery delays due to Covid-19 are not in our hands.
Australia:
- New South Wales 1-2 business days
- Victoria 1-3 business days
- Queensland 1-3 business days
-Western Australia 3-12 business days
-Tasmania 3-6 business days
-South Australia 1-3 business days
International (world wide):
delivery times vary depending on location. please check at checkout eligible delivery couriers as it says estimated delivery time, if you select a shipping option that is not EXPRESS UPS,TOLL OR FEDEX it means you have selected Aus post shipping therefore please visit the following link for estimated time arrival.
https://auspost.com.au/service-updates/international-delivery-times
PLEASE NOTE ECONOMY AIR SHIPPING IS UNTRACKED
Canada delays: 28 business days for untracked economy air shipping to arrive, therefore we recommend selecting standard shipping for Canada to avoid delays.
Orders
I didn't receive a confirmation email, Why ?
A few reasons this may have happened:
- You may have typed your email address incorrectly.
- You have a spam blocker that is prohibiting confirmation emails from being received, please check your junk mail.
- Your order has not completed processing. Please allow 24 hours to process your order.
How do I track my order?
Once your order has been sent out you will receive an email confirming that it has been sent out, in this email you will be provided with a tracking link which you can access to see where you order is.
*If you have selected 'economy air' shipping please remember that it is untracked therefore you cannot track your parcel
please make sure you check your junk mail as spam blockers often prohibits receiving emails to your inbox.
